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Field Engineer in Los Angeles at Acuative

Date Posted: 6/29/2018

Job Snapshot

Job Description



Summary of Position


The IT Field Service Technician II will provide installation, maintenance, configuration, service and programing of network and communications equipment in their assigned territory.





Essential Functions



 



 






•         Installation, maintenance, MAC (moves, adds and changes) and removal of WAN/LAN equipment


 - CSU/DSU’s


 - Routers and switches


 - Servers


 - Access Points


 - POS Equipment


 - Client Specific equipment



•         Test and turn up of data and telephony circuits, including extending DMarc’s where necessary



•         Installation, maintenance, MAC, and removal of VOIP, PBX and Key system equipment



•         Installation of CAT 5e, CAT 6e, coax cabling Ability to translate users’ needs into a solution design



•         Customer training on VOIP, PBX and key systems



•         Perform site surveys and other client specific tasks while on site



•         Maintain accurate inventory of company-owned equipment



•         Complete all required paperwork in accordance with company policy



•         Comply with all corporate and departmental policies



•         Ensure proper maintenance of company vehicle, test equipment and tools



•         Maintain job skills and knowledge through reading technical publications, studying equipment manuals, Company training programs, etc.



•         Build positive, professional relationships with customers and clients



•         Actively participate in Acuative’s ASE internal quality program, conforming to all requirements

















Position Type/Expected Hours of Work/Travel




•         Must be able to work flexible hours



•         Must be able to work overtime when needed



•         Ability to work independently without supervision





Required Qualifications




•         AA or equivalent technical certification and/or equivalent telecom/networking background



•         Cisco Certified Technician (CCT) required within 30 days of hire



•         Knowledge of WAN protocols including DSL, 56K, T1, DS-3, ISDN, MPLS and Frame-Relay



•         Working knowledge of OSI layers 1 thru 7 and associated protocols for each layer



•         Intermediate level Cisco router and switch installation and troubleshooting techniques, including ability to access equipment through console port, install configurations and load IOS files



•         Installation and proper placement of wireless access points, ability to troubleshoot wireless issues



•         Knowledge of telephony, including phone circuits, hunt groups, trunks, tie lines, color codes, etc.



•         Overall knowledge of PBX, Key and VOIP phone systems



•         Knowledge of RS232 pin out



•         Familiar with the Hayes “AT” command set



•         Ensure proper maintenance of company vehicle, test equipment and tools



•         Maintain job skills and knowledge through reading technical publications, studying equipment manuals, Company training programs, etc.



•         Build positive, professional relationships with customers and clients



•         Actively participate in Acuative’s ASE internal quality program, conforming to all requirements





Additional Qualifications Desired



•          





Work Environment/Physical Demands




•         Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist for extended periods.



•         Requires a driver’s license and the ability to operate a utility van including driving for extended periods - possibly in adverse weather conditions.



•         Considerable physical activity. Requires moderate to heavy physical work: heavy lifting, climbing, pushing, or pulling required of objects up to 75 pounds, and standing for long periods. 



•         Ability to handle stress associated with extended hours, tight timelines and changing site conditions and requirements.



•         Must be able to climb a 20 foot ladder.   May be required to operate and work from a lift at heights over 20’.



•         Exposed to seasonal weather based on geographic region and job assignment.

Job Requirements



Required Qualifications




•         AA or equivalent technical certification and/or equivalent telecom/networking background



•         Cisco Certified Technician (CCT) required within 30 days of hire



•         Knowledge of WAN protocols including DSL, 56K, T1, DS-3, ISDN, MPLS and Frame-Relay



•         Working knowledge of OSI layers 1 thru 7 and associated protocols for each layer



•         Intermediate level Cisco router and switch installation and troubleshooting techniques, including ability to access equipment through console port, install configurations and load IOS files



•         Installation and proper placement of wireless access points, ability to troubleshoot wireless issues



•         Knowledge of telephony, including phone circuits, hunt groups, trunks, tie lines, color codes, etc.



•         Overall knowledge of PBX, Key and VOIP phone systems



•         Knowledge of RS232 pin out



•         Familiar with the Hayes “AT” command set



•         Ensure proper maintenance of company vehicle, test equipment and tools



•         Maintain job skills and knowledge through reading technical publications, studying equipment manuals, Company training programs, etc.



•         Build positive, professional relationships with customers and clients



•         Actively participate in Acuative’s ASE internal quality program, conforming to all requirements