This site uses cookies. To find out more, see our Cookies Policy

CCNA Engineer in STRONGSVILLE at Acuative

Date Posted: 12/24/2018

Job Snapshot

Job Description

Summary of Position

The Cisco Route/Switch Analyst will act as remote support for Field Engineers and will be responsible for working tickets assigned to them by the Team Lead or Supervisor. The Cisco Route/Switch Analyst will need to analyze problems, perform troubleshooting, and respond to incidents in accordance with Service Level Agreements (SLA’s) of Cisco customers.

The Cisco Route/Switch Analyst will be expected to work independently and as a team to resolve issues as quickly as possible and document their actions in each ticket they work.

Essential Functions

•         Provide remote support to Field Engineers while they are onsite working on Cisco Route/Switch equipment

•         Keep communication flowing between Field Engineer and end customer to ensure correct equipment is being worked on and proper steps are being taken to resolve the issue

•         Effectively escalate and communicate customer issues to higher levels such as Virtual Support Escalation Team or Cisco TAC

•         Will be responsible for any Problem Management/Root Cause Analysis that needs conducted if asked to provide one

•             Must be able to communicate technical issues to customers

•             Reviewing/Updating all process documentation when requested

•             Be able to effectively communicate with peers and all levels of management within the        organization both written  and verbally

Position Type/Expected Hours of Work/Travel

•         Required to work evenings and weekends when requested

•         Required to participate in on-call  rotation when requested

Required Qualifications

•         2-5 years of Experience with troubleshooting on Cisco Routers, Switches, Nexus,  ASA and IOS based firewalls

•         CCNA Route/Switch Certification

•         Excellent customer service skills

•         Ability to multi-task

•         Work with minimal supervision

Additional Qualifications Desired

•         CCNP Certification

Work Environment/Physical Demands

•         Sitting at desk

•         Climbing: Ascending or descending stairs and the like, using feet and legs and/or hands and arms

•         Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects

•         The worker is required to have close acuity to perform an activity such as: viewing a computer terminal and answering phone calls routed to them

Job Requirements

2-5 years of Experience with troubleshooting on Cisco Routers, Switches, Nexus,  ASA and IOS based firewalls

•         CCNA Route/Switch Certification

•         Excellent customer service skills

•         Ability to multi-task

•         Work with minimal supervision